IT helpdesk with German and English

New project is coming to Prague!! Are you looking for a new working opportunity in information technology where you could combine your technical skills with your languages? For our client, international company we are looking for IT Service Desk Representative speaking English and German language. If you are professional, credible individual with experience in a multi-national organization with experience in IT, or huge interest in this industry this opportunity is perfect for you!

as Service Desk Analyst you will be responsible for

• Acting as the central point of contact for all user incidents and requests coming into the ServiceDesk.
• Working in shifts, supporting company IT users.
• Delivering outstanding customer service by understanding users IT and business needs.
• Accepting inbound telephone calls and e-mails, ensuring they are logged accurately.
• Resolving incidents & requests in line with the defined servicedesk


Mzda: 30 000 Kč do 45 000 Kč Měsíčně

Requirements:

• Minimum of 1 years of experience working in a technical support environment.
• Experience of Service Desk and Incident and Request Management processes based on best practice approach to IT Service Management.
• Experience of working with and communicating effectively with peers and colleagues at all levels.
• ServiceDesk skills, diagnostic and troubleshooting abilities, and practical problem solving skills.
• Excellent Customer Service, attention to detail, and analytical skills.
• Language skills - (English and German)

Minimálne požadované vzdelanie
stredoškolské s maturitou

Požadované jazykové znalosti
Anglický jazyk - aktívne
Nemecký jazyk - mierne pokročilý